INCIDENTS
Sep 8th, 2025
Due to infrastructure issues at BALT-IX, a major connectivity provider in the Baltics, part of the traffic could not be properly routed, causing temporary service access disruptions for some clients. To prevent recurrence, new routing policies have been implemented. Our data centers operated normally throughout.
Medium Impact
Resolved
Timeline
Duration: 5:15 am - 7:35 am
(2 hours)
Aug 27th, 2025
We would like to inform you about scheduled network maintenance, which will take place on: 🗓 Date: August 28, 2025 🕐 Time: Starting at 00:00 (GMT +3) 🕒 Estimated duration: 30 minutes Locations affected: EU-LT-1 During this time, short service interruptions (up to 5 minutes) may occur. These may affect the availability of the networking ranges: 185.140.230.0/24 and 185.140.231.0/24. We apologize for any inconvenience this may cause and appreciate your understanding.
Medium Impact
Resolved
Timeline
Aug 27th, 9:27 pm
Start of Maintenance
Aug 27th, 9:15 pm
Networking changes on 185.140.230.0/24
Aug 27th, 9:15 pm
Networking changes on 185.140.231.0/24
Aug 27th, 9:30 pm
Finalize Maintenance
Duration: 9:00 pm - 9:30 pm
(30 minutes)
Feb 14th, 2025
SSL Certificate Delay (Global) - Delay in background sync process. Resolution: System processes were restarted and optimized. Status: Resolved.
Low Impact
Resolved
Timeline
Feb 14th, 11:01 am
Propagation delay noticed
Feb 14th, 11:30 am
Sync process examined
Feb 14th, 11:45 am
System restarted
Feb 14th, 12:06 pm
Issue resolved
Duration: 11:01 am - 12:06 pm
(an hour)
Mar 22nd, 2025
Control Panel Error (DE Region) - Temporary configuration issue in a backend service. Resolution: Configuration rolled back. Status: Resolved.
Low Impact
Resolved
Timeline
Mar 22nd, 3:10 pm
Error reports received
Mar 22nd, 3:20 pm
Issue identified
Mar 22nd, 3:30 pm
Configuration rollback
Mar 22nd, 3:38 pm
Functionality restored
Duration: 3:10 pm - 3:38 pm
(28 minutes)
Apr 8th, 2025
VM Accessibility Incident in DE Region - Unexpected reboot cycle in part of the compute cluster. Resolution: Nodes were restored and workloads rebalanced. Status: Resolved.
Low Impact
Resolved
Timeline
Apr 8th, 2:17 am
Incident detected
Apr 8th, 2:45 am
Reboot cycle diagnosed
Apr 8th, 3:30 am
Nodes restored
Apr 8th, 4:10 am
Workloads rebalanced
Duration: 2:17 am - 4:10 am
(2 hours)
Apr 29th, 2025
Traffic Mitigation Event (LT Region) - Elevated incoming traffic volumes. Resolution: Traffic filtered through mitigation infrastructure. Status: Mitigated.
Low Impact
Resolved
Timeline
Apr 29th, 10:46 am
Traffic spike detected
Apr 29th, 11:00 am
Mitigation activated
Apr 29th, 11:30 am
Traffic normalized
Duration: 10:46 am - 11:30 am
(44 minutes)
May 16th, 2025
Planned Maintenance: Network Upgrades - Routine upgrade of core network components. Resolution: Completed as planned. Status: Completed.
Low Impact
Resolved
Timeline
May 16th, 5:00 am
Maintenance window started
May 16th, 5:30 am
Switch transition 1
May 16th, 6:00 am
Switch transition 2
May 16th, 7:00 am
Maintenance completed
Duration: 5:00 am - 7:00 am
(2 hours)
Jun 2nd, 2025
Partial DNS Degradation (Global) - Internal DNS cache issue. Resolution: Service was restarted with updated cache logic. Status: Resolved.
Low Impact
Resolved
Timeline
Jun 2nd, 10:18 pm
DNS errors begin
Jun 2nd, 10:30 pm
Cache issue diagnosed
Jun 2nd, 10:40 pm
DNS service restarted
Jun 2nd, 10:49 pm
Issue resolved
Duration: 10:18 pm - 10:49 pm
(31 minutes)
Jun 27th, 2025
Storage Latency in DE Region - Temporary storage node imbalance. Resolution: Load was redistributed across healthy nodes. Status: Resolved.
Low Impact
Resolved
Timeline
Jun 27th, 8:35 am
Latency detected
Jun 27th, 8:45 am
Investigation started
Jun 27th, 9:10 am
Node rebalancing started
Jun 27th, 9:47 am
Issue resolved
Duration: 8:35 am - 9:47 am
(an hour)
Jul 11th, 2025
Network Latency in LT Region - External routing instability. Resolution: Traffic rerouted through alternative paths. Status: Resolved.
Low Impact
Resolved
Timeline
Jul 11th, 1:22 pm
Issue detected
Jul 11th, 1:30 pm
Mitigation efforts started
Jul 11th, 2:00 pm
Traffic rerouted
Jul 11th, 2:09 pm
Issue resolved
Duration: 1:22 pm - 2:09 pm
(an hour)