INCIDENTS
Feb 14th, 2025
SSL Certificate Delay (Global) - Delay in background sync process. Resolution: System processes were restarted and optimized. Status: Resolved.
Low Impact
Resolved
Timeline
Feb 14th, 11:01 am
Propagation delay noticed
Feb 14th, 11:30 am
Sync process examined
Feb 14th, 11:45 am
System restarted
Feb 14th, 12:06 pm
Issue resolved
Duration: 11:01 am - 12:06 pm
(an hour)
Mar 22nd, 2025
Control Panel Error (DE Region) - Temporary configuration issue in a backend service. Resolution: Configuration rolled back. Status: Resolved.
Low Impact
Resolved
Timeline
Mar 22nd, 3:10 pm
Error reports received
Mar 22nd, 3:20 pm
Issue identified
Mar 22nd, 3:30 pm
Configuration rollback
Mar 22nd, 3:38 pm
Functionality restored
Duration: 3:10 pm - 3:38 pm
(28 minutes)
Apr 8th, 2025
VM Accessibility Incident in DE Region - Unexpected reboot cycle in part of the compute cluster. Resolution: Nodes were restored and workloads rebalanced. Status: Resolved.
Low Impact
Resolved
Timeline
Apr 8th, 2:17 am
Incident detected
Apr 8th, 2:45 am
Reboot cycle diagnosed
Apr 8th, 3:30 am
Nodes restored
Apr 8th, 4:10 am
Workloads rebalanced
Duration: 2:17 am - 4:10 am
(2 hours)
Apr 29th, 2025
Traffic Mitigation Event (LT Region) - Elevated incoming traffic volumes. Resolution: Traffic filtered through mitigation infrastructure. Status: Mitigated.
Low Impact
Resolved
Timeline
Apr 29th, 10:46 am
Traffic spike detected
Apr 29th, 11:00 am
Mitigation activated
Apr 29th, 11:30 am
Traffic normalized
Duration: 10:46 am - 11:30 am
(44 minutes)
May 16th, 2025
Planned Maintenance: Network Upgrades - Routine upgrade of core network components. Resolution: Completed as planned. Status: Completed.
Low Impact
Resolved
Timeline
May 16th, 5:00 am
Maintenance window started
May 16th, 5:30 am
Switch transition 1
May 16th, 6:00 am
Switch transition 2
May 16th, 7:00 am
Maintenance completed
Duration: 5:00 am - 7:00 am
(2 hours)
Jun 2nd, 2025
Partial DNS Degradation (Global) - Internal DNS cache issue. Resolution: Service was restarted with updated cache logic. Status: Resolved.
Low Impact
Resolved
Timeline
Jun 2nd, 10:18 pm
DNS errors begin
Jun 2nd, 10:30 pm
Cache issue diagnosed
Jun 2nd, 10:40 pm
DNS service restarted
Jun 2nd, 10:49 pm
Issue resolved
Duration: 10:18 pm - 10:49 pm
(31 minutes)
Jun 27th, 2025
Storage Latency in DE Region - Temporary storage node imbalance. Resolution: Load was redistributed across healthy nodes. Status: Resolved.
Low Impact
Resolved
Timeline
Jun 27th, 8:35 am
Latency detected
Jun 27th, 8:45 am
Investigation started
Jun 27th, 9:10 am
Node rebalancing started
Jun 27th, 9:47 am
Issue resolved
Duration: 8:35 am - 9:47 am
(an hour)
Jul 11th, 2025
Network Latency in LT Region - External routing instability. Resolution: Traffic rerouted through alternative paths. Status: Resolved.
Low Impact
Resolved
Timeline
Jul 11th, 1:22 pm
Issue detected
Jul 11th, 1:30 pm
Mitigation efforts started
Jul 11th, 2:00 pm
Traffic rerouted
Jul 11th, 2:09 pm
Issue resolved
Duration: 1:22 pm - 2:09 pm
(an hour)